Comcast | Access Network Analyzer - Node Event History Feature

This design project involved the implementing a design for a new feature in the Access Network Analyzer tool with Comcast's National WatchTower, enabling users to view historical events at the device level with three distinct views for enhanced data visualization, analysis and troubleshooting.

UI/UX Designer

Technicians frequently need to analyze nodes during the troubleshooting process for past events at the device level as part of their job. Previously, this required switching to a separate tool, XME Lens, to extract the necessary data and perform proper analysis. This process was inefficient, time-consuming, and fragmented, leading to workflow disruptions and delayed insights.

To address this pain point, a new feature was implemented within the Access Network Analyzer (ANA) to integrate this functionality directly into the primary tool. This enhancement eliminates the need for external tools and provides a modal with three distinct view styles—Timeline, Historical Events, and Poll History. These views improve data accessibility and enable technicians to gain deeper device-level insights efficiently, enhancing their ability to perform comprehensive analyses within a single, streamlined platform.

Figma

Designing a solution to integrate historical device-level event analysis into Access Network Analyzer (ANA) posed several challenges. Handling complex datasets required creating intuitive and effective visualizations across three view styles Timeline, Historical Events, and Poll History while ensuring usability for diverse user needs. Seamlessly integrating functionality from XME Lens without disrupting existing workflows demanded careful planning to enable a smooth user transition. Balancing advanced analytical capabilities with accessibility for technicians of varying technical proficiency was critical, as was optimizing system performance to handle large datasets in real time without lags. Additionally, maintaining consistency across different views was essential to ensure clarity, reliability, and ease of use. These challenges were carefully addressed to deliver a streamlined, user-centered feature for efficient device-level historical event analysis.

Integrating device-level historical event analysis into Access Network Analyzer (ANA) significantly enhanced the efficiency and effectiveness of technicians' workflows. By eliminating the need to switch to external tools like XME Lens, the solution streamlined the analysis process, saving time and reducing complexity. The introduction of three distinct data visualization styles Timeline, Historical Events, and Poll History—empowered users with flexible and accessible ways to interpret data, catering to varied preferences and analytical needs. This integration not only improved data accessibility but also provided deeper insights into device history, enabling technicians to identify patterns and resolve issues more effectively.

Overall, the feature strengthened ANA as a comprehensive tool, improving productivity, decision-making, and the overall user experience for technical teams.